FAQ

Due to the current pandemic, delivery times may be slower than usual. Thank you for your understanding!

When will my order be dispatched?
Usually orders are dispatched within 2-3 business days. We’ll send you an email confirmation to let you know when it’s been shipped and is headed on its way to you. We’ll also send you a tracking number when possible.

Do you ship internationally?
Yes. Please contact us for a quote. Don’t forget to mention your country, zip code and particular artwork as prices may vary depending on the size, weight and location.

How long will it take for my artwork to arrive?
The timeframes can vary. Please note that some orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.

Will my artwork look the same as the online image?
We make every effort to depict the artwork you see on our website as close to reality as possible. However, a slight variation may occur due to computer picture resolution and individual monitor settings on your computer screen, mobile device or tablet.

What should I do when receiving my artwork?
Artwork and packaging need to be inspected by the client within 48 hours of delivery. Any concerns should be addressed in writing within this timeframe.

What about customs duties and taxes for international orders?
Items shipped internationally can be subject to customs duties and sales or Value Added Tax (VAT) set by the destination country. These fees are not calculated prior to customs clearance in that country and are in addition to the price and shipping cost you are charged when checking out. (VAT is typically included in the price of an item. If the seller says it isn’t included, we recommend you contact the local customs agency to verify the import charges.) To complete your purchase, you are required to acknowledge that any customs duties and taxes that apply are your responsibility.

What is your return policy?
If you are not satisfied with the artwork, you have 7 business days after delivery to return it undamaged in the original condition and in the original package. The shipping cost is not refundable. You’re responsible for the cost of return shipping.